Books:
Dawson, Andy.  The Internet for Library and Information Service Professionals.  Third Edition.  London:  AsLib, 2000.

Thomsen, Elizabeth.  Reference & Collection Development on the Internet, A How-to-do-it Manual for Librarians.  New York:  Neal-Schuman Publishers, Inc. 1996.

Kinder, Robin, editor.  Librarians on the Internet, Impact on Reference Services.  Binghamton:  Haworth Press, 1994.

Rockman, Ilene F.  Challenges and Opportunites in Reaching the Remote User.  New York:  Neal-Schuman, 1998.

Articles:
Brandt, D. Scott.  Outreach, or, how far do you reach?.  Computers in Libraries, v.19 no.4 (Apr. 1999), p.31-33.

Cline, Nancy M.  Local or remote access:  choices and issues.  Collection Management, v.22 no.3-4 (1998), p.21-29.

Cooper, Rosemarie; Dempsey, Paula R.; Menon, Vanaja.  Remote library users—needs and expectations.  Library Trends, v.47 no.1 (Summer 1998), p.42-64.

De Kock, Marthie G.  Using scenarios in planning a digital information service.  South African Journal of Library and Information Science, v.66 no.2 (June 1998), p.47-55.

De Kock, Marthie G.  Virtual or digital information service—where do we start?.  Mousaion, v.16 no.2 (1998), p.30-45.

Dempsey, Lorcan; Russell, Rosemary E.J.; Murray, Robin.  The emergence of distributed library services:  a European perspective.  Journal of the American Society for Information Science, v.49 no.10 (Aug. 1998), p.942-951.

Ferres, Michale.  Delivering library services in a widely distributed organisation:  an overview of library services in the Department of Natural Resources and Environment (Victoria).  LASIE, v.30 no.3 (Sept. 1999), p.54-59.

Fritts, Jack, Jr.  Administrative structures for extended campus library services:  a survey of institutional operations.  IN: Off-Campus Library Services Conference (8th:  1998:  Providence, R.I.).  The eighth Off-Campus Library Services Conference Proceedings.

Gardner, Tracy.  MODELS 9 and MODELS 10 (Moving to Distributed Environments for Library Services; two workshops in October and November 1999, University of Warwick).  Ariadne (online), no.22 (Dec. 1999).

Glogoff, Louise G.; Glogoff, Stuart.  Using the World Wide Web for community outreach:  enriching library service to the community.  Internet Reference Services Quarterly, v.3 no.1 (1998), p.15-26.

Haricombe, Lorraine J.  Service to remote Users.  Library Trends, v.47 no.1 (Summer 1998), p.1-179.

Jagajeevan, V.K.  Developing an electronic SDI service at the Indian Institute of Technology, Kharagpur.  Program, v.33 no.2 (Apr. 1999), p.157-161.

Koyama, Janice T.  Implications of remote reference service.  Reference & User Services Quarterly, v.38 no.1 (1998), p.51-53.

Lagace, Nettie; McClennen, Michael.  Questions and Quirks:  managing an Internet-based distributed reference service.  Computers in Libraries, v.18 no.2 (Feb. 1998), p.24-27.

Lancaster, F. Wilfrid.  Second thoughts on the paperless society (technology cannot replace an ethic of public service).  Library Journal, v.124 no.15 (Sept. 15 1999), p.48-50.

Lebowitz, Gloria.  Promoting off-campus library services:  even a successful program needs a marketing plan.  IN:  Off-Campus Library Services Conference (8th:  1998:  Providence, R.I.).  The eighth Off-Campus Library Services Conference Proceedings.

Linden, Julie.  The library’s web site is the library:  designing for distance learners.  College & Research Libraries News, v.61 no.2 (Feb. 2000), p.99, 101.

Lock, Debbie; Nordon, Jennifer.  Designing DiLIS:  a distance learners’ information service.  Journal of Librarianship and Information Science, v.30 no.4 (Dec. 1998), p.241-248.

Mann, Thomas.  Reference service, human nature, copyright, and offsite service—in a “digital age”?.  Reference & User Services Quarterly, v.38 no.1 (1998), p.55-61.

McGeachin, Robert B.  Videoconferencing and remote application sharing for distant reference service.  The Reference Librarian, no.65 (1999), p.51-60.

McInerney, Claire R.  Working in the virtual office:  providing information and knowledge to remote workers.  Library & Information Science Research, v.21 no.1 (1999), p.69-89.

Minetto, Sonia.  L’evoluzione del reference nella biblioteca elettronica:  informazione e formazione dell’utente finale come progetto permanente per un servizio efficace (trans:  The evolution of reference in the electronic library:  information and training of the end user as a permanent project of efficient service).  Bollettino AIB, v.38 no.4 (Dec. 1998), p.473-479.

Sloan, Bernard G.  Service perspectives for the digital library:  remote reference services.  Library Trends, v.47 no.1 (Summer 1998), p.117-143.

Thomas, Barbro.  Infrastructure for an integrated library service.  Scandinavian Public Library Quarterly, v.31 no.1 (1998), p.19-21.

Tomaiuolo, Nicholas G.; Packer, Joan Garrett.  “Aska” do’s, don’ts, and how-to’s:  lessons learned in a library.  Searcher, v.8 no.3 (Mar. 2000) p.32-35

Wang, Wanjun.  Information Service, students and the Internet.  The Electronic Library, v.16 no.2 (Apr. 1998), p.87-88.

Websites:
InfoPoint:  Developing a Model to Provide Reference Services for Remote Users:  http://www.lib.umn.edu/dist/present/WAAL99/index.htm

Reference Services for Remote Users by Molly M. Moss:  http://mirroed.ukoln.ac.uk/lis-journals/review/review/5/moss.html

Remote and Local Users:  Who Are They, and How Do We Serve Them?: http://alexia.lis.uiuc.edu/~rrichard/RUSA/users.html