Slide 32 of 36
Notes:
Notebook #3 - In step 3 we are going to identify other libraries that we want as benchmarking partners. And of course, we are only going to want to benchmark with libraries that we think will have good practices. So we have to put our information skills to work to identify which partners we want to ask to participate in our study. Keep in mind that you are benchmarking a process and you want to identify libraries that excel in that process. There are several ways to identify such libraries.
• Internal sources: head of TQM dept., individuals that come to your library
• Libraries in excellent organizations
• Libraries in best in class organizations: stat ratios used by your organization’s industrys (Malcolm Baldridge National Quality Award, Deming prize, President’s Award for Quality & Productivity type of partners - everyone wants to BM them, their library may not be best-in-class (award to whole organization- weak depts and strong ones)
• Libraries and librarians who have won awards (by library type or for a particular area like reference services)
• Libraries employing experts: people who give seminars (conference programs, write papers (conference proceedings and library literature)
• Other depts in your organization : Billing /purchasing dept. for acquisitions processing
• Alternative partners: Suppliers & Vendors, Other types of libraries, Fee based services, generic benchmarking )ie: customer service organizations
