Slide 28 of 36
Notes:
Benchmarking requires a combination of quantitative and qualitative data. Metrics help you collect quantitative data. Quantitative information allows you to identify a partner who performs a process better than you. The qualitative data comes from interviewing your best practiced partner. But we will not be covering this area today
Today we are jus going to explain the development of metrics. You develop a number of metrics to measure different parts of your work process.
A metric describes the quantitative data that you are going to collect on your work process.
Having these measures, or metrics, will ensure that all members of your library staff collect data the same way and that all of your partner libraries in the benchmarking study collect data the same way.
These metrics should monitor aspects of your library process that are important to one of three groups: library staff, library clients and upper management.
So now that we know what a benchmarking metric is, let’s explain how we develop them.
