Slide 25 of 36
Notes:
Helps the library staff (as a group) understand and focus on the process the same way.
- Helps build consensus. Work through the process as a group so that everyone, esp. the person responsible for the process, is involved - emphasizes teamwork.
- identify areas of inefficiency and redundancy. also areas to be improved
- tells benchmarking partners how we do what we do.
“A picture is worth a thousand words”
If you identifies a partner library with a better practice, it will be easier for you to understand what they do if you can look at a flowchart. Likewise, if you expect all of your partners to have a flowchart, you had better have one to. So when you are identified as having a best practice, you can help them as you expect they would be able to help you.
- And as we will see later today. This flowchart will be used to help us develop some measures for benchmarking and making comparisons with our partners.
