Slide 21 of 36
Notes:
What is the purpose of a benchmarking model?
A benchmarking model explains the basic steps to follow in performing a benchmarking study. A lot of different organizations use different models to lead their employees through the benchmarking process. The most noticeable difference between models is the number of steps that it has. For example,
Xerox = 10 steps;IBM Rochester = 5 phase model with 15 steps
Weyerhauser = 33 step model
Let’s look at what a librarian needs to know. First, every model you see, whether its the one we discuss here, or any other one, will take you through a similar process. All benchmarking models will help you successfully go through a process and achieve results. Think about how you might describe your morning routine/ CLASS DISCUSSION.
Second, a benchmarking model does nothing more than to tell you what you need to do in the benchmarking process. Third, the model that I am going to introduce right now will explain specifically what a library staff has to do in a benchmarking study.
We are going to use a 5-step model to library benchmarking. Each step follows one of LBI’s notebooks. Each notebook covers one of the5 steps and then provides a case study explaining how a library applies that step. These steps include the following: (Walk through the model) Let’s look at each step in turn. Are there any questions so far.
