Slide 17 of 36
Notes:
As you can see there are many work processes in the library. Here are just a few processes. Lets put them in one of the three basic library operational areas and see how many more functional areas and processes we can identify..
There are lots of processes that we could benchmark, but not all benchmarking efforts would be practical nor result in improvements worth the effort of conducting the study. At this point we need to have some criteria to help us decide on what to benchmark.
