Slide 15 of 36
Notes:
However, in benchmarking we aren’t concerned with resources or what is owned. Instead, we’re interested in library work processes.
What do we mean by a work process? A work process is any function or procedure in your library. It takes inputs such as money, a librarian’s skills or a request and turns it into an output such as a book, online search results or answered questions. A work process transforms library inputs to library outputs. Most of your library services and procedures are work processes.
