Slide 12 of 36
Notes:
First you need to sit down and prepare a plan that will guide you through the steps you need to take. The plan will include the purpose or why you want to benchmark; how you will go about doing the benchmarking study including training, selecting the team & model, gaining mgt support and approal, etc.
Secondly, you need to select a team to carry out the study. You’ll want to get volunteers from the staff that are interested and committed to the purpose and process. Someone that works with the selected process should be on the team because they will be instrumental in making needed changes.
Third, you need to study benchmarking models and select one that is useful to you. If your organization is involved in benchmarking, they may want you to use a specific model they’ve chosen.
Fourth, you must get the support of upper management. You need to know the level of support mgt is willing to provide and how they feel about staffing levels and workflow during the benchmarking project. Are there funds available for travel, hiring temporary help, etc.
Last, you need to have a plan for actually implementing improvements after you have conducted the study and analyzed the data.
