Slide 9 of 36
Notes:
So before we begin, lets define benchmarking
What are the main points here? First benchmarking comes out of total quality. One of the purposes of total quality is to make your service or product better meet the needs of your customers. Keep in mind that this not only includes library customers
So you want to improve your library’s performance to meet the needs of these 3 groups. And how are you going to do that? By comparing the library to other libraries and finding out who is doing better than your library. Then identify the library procedures they use to outperform you. ie: their best practices, and adopt those procedures to your library.
And benchmarking should be applied at least annually to monitor your progress towards improvement. Benchmarking is a method which should be used on a continual basis as best practices are always evolving.
