Slide 2 of 36
Notes:
There are usually a variety of reasons that librarians and information professionals are becoming interested enough in benchmarking to take a class. Hopefully you are one of those proactive librarians who want to stay on the cutting edge of the information profession. You’ve read or heard that benchmarking is something that the corporate world is using to improve their competitiveness in the market place by improving customer service and work processes.
You may be curious to learn what the current new management process is all about. You’ve weathered MBO, ZERO BASED BUDGETING, QUALITY CIRCLES, so why not TQM and benchmarking?
Maybe your organization is looking for ways to cut overhead costs and the library is up for review. You want to show upper management that they are getting a good return on their investment in the library and that you compare favorably with other libraries in your industry - corporate, academic, public, etc.
You may want to streamline some processes and improve the various services you provide to your clientele or you’ve been told to conduct a benchmarking study because your organization is doing it.
