Benchmarking Basics for Librarians

Benchmarking Basics for Librarians

Why You are Here

Workshop Objectives

Benchmarking: TQM Tool

How Does Benchmarking Work?

History Lesson 101

History Lesson 101

History Lesson 101

Benchmarking: A Definition

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Benchmarking Benefits

Strategy for Success

What to Benchmark

What to Benchmark

What to Benchmark

What should you benchmark?

Library Processes

Benchmark a Library Process that:

Benchmarking Process Pros

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Use Process Steps for Flowchart

Why Flowcharting Is Important

How Do We Flowchart a Library Process?

Sample Flowcharts

A Benchmarking Metric

5 Steps to Metric Development

Sample Metrics

Sample Metrics

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What You Have Learned

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Military Librarians Workshop '97 program.

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