Printable/downloadable program - Summary (pdf)
Many of the presenters have provided their presentations. Scroll through the list of sessions below and you will see links if the presentations are available.
Here's what happened at a Glance
Saturday, June 2 - Sunday, June 3 - Monday, June 4 - Tuesday, June 5 - Wednesday, June 6
Negotiation Skills for Information Professionals
Saturday, June 2, 2007
8:00 AM -12:00 PM (fundamental)
Instructor: Betty Jo Hibberd
Whether we realize it or not, as information professionals we negotiate all the time--allocating resources, determining exact requirements for a specific project, or establishing a new product or service. And while it seems easy for some of us, others view the process of negotiation as a source of conflict to be resisted and avoided if possible. This session can help change that perspective. Its step by step guide, covering preparation, tactics and styles, will help build your confidence as an effective negotiator. Session includes role play and video examples.
How to Prepare for, How to Win, and How to Keep Your Ideal Job: A Comprehensive Approach
Saturday, June 2, 2007
8:00 AM – 5:00 PM (intermediate)
Instructor: Diane Goldstein & Sylvia Piggott
This course will take a holistic view of career development and the tactics necessary to progress to the top of the field. The course will be divided into 7 parts, namely: starting the process; self-assessment; changing direction and job focus; preparation – resume, cover letter, marketing/networking; preparation for the interview process; negotiating the job offer and accepting; keeping the job and career growth,. Finally, sample job descriptions and resumes & job applications will be examined during breakout sessions with the help of experts in the field in order to point out the good, the bad, and the ugly.
Service Planning: Design & Portfolio Management
Sunday, Jun 3, 2007
8:00 AM - 12:00 PM (intermediate)
Instructor: Jane Dysart & Rebecca Jones, Principals, Dysart & Jones Associates
Libraries and information centers have a long tradition of adding new services or enhancing existing services and programs in response to client needs and wants. This tradition results in a portfolio of services and products that grows with more “addition” than “subtraction.” But as resources continue to tighten, libraries need to make tough decisions that better balance the “adding” with “subtracting” using a service portfolio management adopted from business environments. This workshop outlines what libraries can learn from other sectors by using a systematic method to make those tough decisions and effectively manage their service portfolios. The focus is on developing a service strategy and portfolio that best serves clients, today and tomorrow, without draining financial or human resources and is driven by the library’s mandate and goals.
Systems Thinking and Risk Management: Tools for Information Professionals
Sunday, Jun 3, 2007
1:00 PM - 5:00 PM (advanced)
Instructor: Michael F. Moore, Sara R. Tompson, & Lorri Zipperer
Information and knowledge transfer professionals can play a key role in minimizing uninformed decision making that can result in risks to the organization and to their own services. Assessing the role of information services and how these services can be leveraged to identify, analyze and mitigate risk is a primary value that information professionals can bring to their organizations Understanding the process for identifying or minimizing these risks and articulating them appropriately through the use of systems diagramming and other tools can help elevate the library professional to a strategic role in the organization and situate the information center's services as strategic tools.
Back to top of pageLeadership Development Breakfast
Monday, Jun 4, 2007
7:00 AM
Tickets: $5 - Everyone is welcome
Moderators: Sylvia Piggott & Betty Jo Hibberd, Dialog
Need someone to talk to about your career, management issues, or what it takes and how to develop into a leader? Join experienced LMD members for breakfast and some mentoring, coaching and networking in the LMD suite.
Sponsors: Thomson Scientific and Dialog
Consulting Section Breakfast
Monday, June 4, 2007
7:00 AM
Tickets: $21/member
Moderator: Jan Sykes, Principal, Information Management Services, Inc.
Join members of the Consulting Section for a breakfast conversation about professional development challenges, particularly focused on consultants and others who work independently. How do you keep up with what is happening in our field? How do you make time for updating and expanding your skills, expertise and arsenal of tools without letting deadlines slip? This program is a round table format with discussion leaders at each table. We will recap highlights from each group in order to share learning and best practices.
Sponsor: Association of Independent Information Professionals
LMD Business Meeting, Luncheon
The Renaissance Generation
Monday, Jun 4, 2007
11:30 AM
Tickets: $39/member
Speaker: Patricia Martin
Moderator: Ulla de Stricker, LMD Chair
Come to the LMD annual luncheon and get a “Sneak peak” of Patricia Martin’s RenGen: The Rise of the Culture of the Consumer and what it means for your business and your life (to be published in April 2007). It defines a growing stratum of Americans who thrive on information and ideas to fuel their creativity and shows how it will drive the next wave of innovation, driving how the workplace is organized, what companies will prosper or fail, and which institutions will thrive or be rendered irrelevant.
Patricia Martin, a consultant and recognized expert in cultural marketing and President of LitLamp Communication Group, has just completed two years of research into the RenGen. Martin has been featured for her innovative work in the Chicago Tribune, The Wall Street Reporter, The Harvard Business Review, and Brand Week Magazine.
Sponsors: Dow Jones & Company, Basch Subscriptions, Inc.
New Tools Help Organizations Build Effective CI and KM teams
Monday, Jun 4, 2007
11:30 AM
Speaker: Christine Wunderlin, Co-owner and consultant, MarketSmart Research; Arik Johnson, Managing Director, Aurora WDC; Kate Buckley, Special Projects Director, Triple-I
Moderator: Doris Helfer, Chair of Technical Services, California State University at Northridge
Discover how successful organizations use Communities of Practice (CoPs), Intranets, wikis, blogs, and podcasts to strengthen the cohesiveness of their CI and KM teams, as well as communicate more effectively and efficiently with “clients".
Co-sponsored with CI.
Vendor Licensing: Tackling the contract and budgeting monster
Monday, June 4, 2007
1:30 PM
Speakers: Armand Brevig and Joanie Olivier
Feeling daunted? Don't be - specialists in buying and in tracking licensing data offer insights and tips for anyone responsible for buying / administering / paying for content licenses to help you simplify management of the content license, ensure compliance, and deal with inevitable price increases to your own advantage. Spend 90 minutes with the experts and save agony and midnight oil!
Armand Brevig is the Global Category Lead for Scientific & Business Information at AstraZeneca in the UK. His role includes the purchase of information content used globally in the company. Earlier, Armand was responsible for purchasing information at Thomson Financial in London, as part of a global team. He has worked for the United Nations supporting projects including the establishment of a stock exchange in Zambia. Armand holds an M.Eng. and an MBA from a leading Canadian business school.
Joanie Olivier is Executive Partner and founder of Iconitel, Inc. Working in several senior positions at Dialog (a Thomson company), culminating as VP of Sales Operations, she gained a unique perspective on the complexity of managing licensing and the associated acquisition process. Iconitel, Inc is a Consulting and IT applications firm focused on effective strategies for purchasing, managing and implementing research information contracts. Joanie holds an MBA and a B.Com and B.Sc.N degree from the University Pretoria, South Africa.
Sponsor: Elsevier
Knowledge Management: Best Practices from the Field
Monday, June 4, 2007
1:30 PM
Speakers: Brandy King, Librarian, Center on Media and Child Health, Children's Hospital Boston
Chris Holiday, U.S. Army
Learn from a panel of KM managers about their experiences implementing KM in their organizations. The panel members will share "what worked" and "what did NOT work" from their point of view. They will discuss the strategic choices and their results, and will be focused on the management and strategic factors of knowledge management. This session will be most helpful to attendees with a basic knowledge of knowledge management.
Co-presented with KM.
Sponsors: Thomson Scientific and Dialog
From Wallflower to Active Networker
Monday, June 4, 2007
1:30 PM
Speakers: Jeanne Korman, Dr. Renee Gilbert
Learn how to manage anxiety and leverage networking skills to meet, greet, motivate and inspire the people around you.
Co-presented with Legal Division.
Sponsors: Thomson Scientific and Dialog
Content Buyers Roundtable
Monday, June 4, 2007
4:00 PM
Your chance to speak up and hear what colleagues -- and vendors -- have to say. The session is yours to take where you want it. Raise questions, learn what others have learned, come away with contacts who have solved (or face) the same challenges you do. A past-conference favorite - come prepared to contribute and discuss! At member request, we will label tables for content areas such as financial, scientific, etc so as to enable attendees with similar concerns to sit together. Three “moderators” are available for tables desiring their facilitation/participation.
Competitive Intelligence Around the World
Monday, June 4, 2007
4:00 PM
Speakers: Julia Zhang, Associate Professor, Wuhan University; Kira Trapanoff, Senior Researcher, Department of Information Science, Universidad de Brasilia; Mislav Jurisic, Assistant Director, Corporate Strategy and Business Development, Pdrovka (Croatia) Moderator: Irene Wormell, Professor Emerita and Principal, Informatiker Konsult AB
Learn how CI is conducted around the world, the different approaches employed by companies in countries around the world as they manage their CI programs, and the role librarians/information professionals play in the process.
Co-sponsored with CI.
Sure you're Legal? Risks in Managerial Work
Monday, June 4, 2007
4:00 PM
Speaker: Donna Scheeder
Are you sure you aren't violating SOME law somewhere in your managerial work? Are you prepared, should you be challenged? Know the risks and protect yourself from out-of-left-field crises by learning how to safeguard the workplace from legal issues related to employee compensation, discrimination, harassment, and more.
Donna Scheeder is Director, Law Library Services, at the Law Library of the Library of Congress. She is a highly respected lecturer and authority on competencies needed by managerial librarians. An SLA fellow, she has served SLA as president and treasurer and is a recipient of the John Cotton Dana award for her contributions to special libraries. Ms. Scheeder is a member of the Governing Board of the International Federation of Library Associations and Institutions, is vice chair of the Professional Committee, and chairs the Standing Committee on Libraries and Research Services for Parliaments.
Sponsor: EBSCO Information Services
Three Stages of KM: Manion-Hart-Stanley
Monday, June 4, 2007
4:00 PM
Speakers: Kevin Manion, Director, Information Services, Consumer Reports
Nerida Hart, Government of Australia, Natural Resource Management; Dale Stanley, Associate Director, Enterprise Information Science Services, Genentech
Our three speakers present snapshots of KM programs at different stages of maturity. Kevin Manion focuses on starting an enterprise-wide KM initiative. Nerida Hart describes KM operations in full swing and focus on the growing role in the Information Profession for experienced KM professionals. Wrapping up, Dale Stanley presents some best practices for sustaining and evolving KM within an enterprise information services program
Co-presented with Knowledge Management Division.
Sponsor: Elsevier
Chairing Meetings: Getting Things Done, Having Fun
Tuesday, June 5, 2007
7:00 AM
Speakers: Davita Crawford and Shelly Edwards
Believe it or not, there are fun and creative tools to keep people energized during a meeting. How do you encourage people to use both sides of their brains during meetings? How do you ensure good decision making and follow through? What techniques can be employed and how do you use them effectively? Come and share your ideas as well.
Davita Crawford is a facilitator, consultant and trainer with a Master’s Degree in Industrial Psychology and twenty years of experience facilitating individual, team and leadership development in organizations. She is the founder of Developing Human Capital, based in Haymarket, Virginia.
Shelly Edwards is Manager of Education & Member Services at OCLC CAPCON Service Center. Shelly has 20 years of experience working in and with libraries and has extensive experience working with committees in church and civic organizations such as Habitat for Humanity.
Managing Multiple Departments - and Why Would You Want To?
Tuesday, June 5, 2007
9:00 AM
Speaker: Bob Oaks
Suddenly, you have not just your “own” department to manage … you have one, three, or six more, not necessarily in your buiklding. How do you manage new and possibly far-flung departments … who aren’s familiar with you? Come hear how to succeed from a well known expert in this management specialty.
Sponsor: CSA
Developing Tomorrow’s Competitive Intelligence and Knowledge Management Professional (panel discussion)
Tuesday, June 5, 2007
9:00 AM
Speakers: Jay Liebowitz, Graduate Division of Business and Management Department of Information Technology, Johns Hopkins University; Michael E.D. Koenig, College of Information and Computer Science, C.W. Post Campus of Long Island University; Irene Wormell, Professor Emerita, Gothenburg University, and President, Informatiker Konsult AB
Moderator: Helen Rothberg, Associate Professor, School of Management, Marist College
A panel of library and business school deans/professors and directors of online certificate programs will discuss how CI & KM are taught in their institutions, highlighting the similarities/differences in their approaches, target audiences, positions of those going through the program achieve upon graduation, required internships/field experience, and more. The panel will address shortcomings in teaching CI and KM and suggest ways to innovate curricula to ensure a stream of qualified professionals in future, including the incorporation of online delivery of instruction.
Co-presented with CI.
Sponsors: Thomson Scientific and Dialog
How to Convince Your Clients They Desperately Need You!
Tuesday, June 5, 2007
11:00 AM
Speaker: Mary Ellen Bates
Join the LMD Marketing Section for a lively program on how to cultivate clients who can't imagine life without your information services. This program will expose you to practical tips and techniques for fostering devoted loyalty among your clients, so that you will have them following you around like rock star groupies. You are guaranteed to take away strategies that can be implemented immediately in any information setting.
Author, international speaker, and well known consultant Mary Ellen Bates is the owner of Bates Information Services, providing business research for business professionals and special librarians, and consulting and training services for the information industry. She has written six books and innumerable articles on the information profession. She received SLA's Professional Award in 2002, and served twice as the president of the Association of Independent Information Professionals.
Sponsor: CISTI
Knowledge Nexus: The Special Library of the Future
Tuesday, June 5, 2007
11:00 AM
Speaker: Guy St. Clair
What does the future hold for Special Libraries? Is there a future? What can we, as information Professionals, do to ensure there is a future? These and other pertinent topics will be discussed and a view of the future will be shared.
Co-presented with Solo Division.
Sponsors: Thomson Scientific and Dialog
Handling Difficult Employee Issues: Things They Never Teach You in Library School
Tuesday, June 5, 2007
2:30 PM
Speaker: Mimi Krumholz
Managers must deal with many "sticky" staff related issues having nothing to do with librarianship and everything to do with leadership, fairness, situational finesse, and human resources correctness. Hear someone who has been there share how strong leaders turn "ouch" situations (untoward personal habits to subversive behavior, etc) into win-wins. How as a manager and a human being can you solve the problem at hand with tact and yet be respected and accepted as the authority?
Mimi Krumholz has been in human resources management for 25+ years, 20 of which have been in the professional services environment. She has been with the global law firm Latham & Watkins for 17 years, and serves as their Chief Human Resources Officer. She has oversight of all aspects of Human Resources internationally - employee relations; wage, salary and benefits administration; training and development and the Human Resources Information System. She sits on the Firm's EEO Board, Diversity Committee and Data Privacy Committee. Her Master's in Clinical Psychology was conferred at Towson University; her undergraduate degrees in Education and Psychology were received from S.U.N.Y at Stony Brook. Her work mantra? “Happiness is the quiet lull between problems."
Sponsor: Thomson Gale
In CI, Information Professionals Make All the Difference
Tuesday, June 5, 2007
2:30 PM
Speakers: Melanie Wing, Director of Financial Services, Proactive Worldwide, Inc.; Jody Holtzman, Director of Strategic Analysis & Intelligence at AARP; Scott Leeb, Senior Director for Business Intelligence, The McGraw-Hill Companies
Moderator: Debbie Hartzman, Senior Manager, Amgen Libraries
Learn the essential requirements for successful CI. Find out about the skills needed to conduct competitive intelligence; what it really takes to be successful in this arena; the position of the library/information center as central to the team; and how to build an effective CI capability within your organization.
Co-sponsored with CI.
Sponsors: Thomson Scientific and Dialog
How to Gain, Train, and Retain Quality Staff
Wednesday, June 6, 2007
7:00 AM
Speaker: Davita Crawford
We often think about organizational change in terms of new processes or systems, or even reorganizations to accomplish different results. Unless we bring the people along, no new process or system or reorganization will accomplish the results we want. It is essential to plan ahead … way ahead.
Davita Crawford is a facilitator, consultant and trainer with a Master’s Degree in Industrial Psychology and twenty years of experience facilitating individual, team and leadership development in organizations. She is the founder of Developing Human Capital, based in Haymarket, Virginia. With a focus on how human systems drive behavior, and how individuals can better adapt to systems in which they live and work, Davita’s practical approach adds clarity to the dilemma of expanding capacity and retaining talent.
Sponsor: getAbstract, Inc.
Best practices in Competitive Intelligence and Knowledge Management
Wednesday, June 6, 2007
7:00 AM
Speakers: Elio Evangelista, Senior Research Analyst, CuttingEdge Information, Durham North Carolina; Karen Rothwell, Director, Outward insights
Moderator: Joann Lustig, Vice President and Lead Analyst, Outsell Inc.
Join us for an overview of evidence-based research, citing of best practices (“what works”), and case studies describing the different approaches used by firms to manage their competitive intelligence and knowledge management functions. Topics to be covered include reporting relationships and organization, skill sets sought by team members, descriptions of duties, outsourcing arrangements, and inter-relationships with other teams within the firm.
Co-sponsored with CI.
Calling in the Specialists: Enhancing Services with Subcontractors
Wednesday, June 6, 2007
11:00 AM
Speaker: Marcy Phelps
One of the more difficult career challenges is "knowing when to seek help". No one can do everything - it would be unwise to try. Instead of going it alone … come find out how to succeed by working with subcontractors. Discover how to decide when you need to bring in additional skill sets and services, and learn the golden rules for working with subcontractors.
As the company founder and president of Denver-based Phelps Research, Marcy Phelps offers business and market research for management, marketing, and financial services professionals. Her research has helps her clients assess market and product potential, minimize risk, and improve long-term planning. Marcy has a strong background in public speaking and writing and is a frequent seminar presenter.
Sponsor: Zubal Books
Knowledge Management, Organizational Culture, and the Role of Storytelling
Wednesday, June 6, 2007
11:00 AM
Speakers: Teresa Bailey, Librarian, Jet Propulsion Lab; Jeff Baer, President, Community of Scholars Division, Cambridge Scientific Abstracts
We use stories to store, retrieve, and communicate information. They can build organizational cohesiveness and connect individuals personally and professionally. Not surprisingly, storytelling has become one of KM’s strongest areas of research and discussion. Hear from individuals who have taken storytelling in different KM directions: one using it to communicate the history of person/place to help employees develop a sense of organizational identify and unity; the other to create a database of first-person narratives as an expert locator.
Co-presented with KM.
Sponsor: Safari Books Online
Librarians as Knowledge Managers: The View from the Executive Suite
Wednesday, June 6, 2007
1:00 PM
Speaker: Dave Pollard, Founder & Principal, Meeting of Minds
Who owns KM? Is it the IT organization, Human Resources, or the Library? What unique contributions do librarians bring to high visibility, interdepartmental KM efforts? For a corporate take on that subject, we turn to a non-librarian executive.
Co-sponsored with KM.
Sponsor: Inmagic, Inc.