The Program Committee and the chairs of all three LMD sections worked hard to provide a varied program for 2006, with sessions on a wide variety of topics, targeted to senior managers as well as newer members. We were delighted with the level of attendance and enthusiasm in Baltimore!
Printable/downloadable program - Full (pdf), Summary (pdf)
Many of the presenters have provided their presentations. Scroll through the list of sessions below and you will see links if the presentations are available.
Here's what happened at a Glance
Saturday, June 10 - Sunday, June 11 - Monday, June 12 - Tuesday, June 13 - Wednesday, June 14
How to Maximize Value with Consultants
Saturday, Jun 10, 2006
8:00 AM - 12:00 PM
Ticket #165; $199/member
Instructor: Ulla de Stricker, President, DeStricker Associates
Special skills are needed to manage an external consultant. To maximize the value of the consultant’s experience and expertise, certain processes and methods work better than others. This course is intended to help managers understand how to work productively with a consultant from the beginning to the end of the project.
Leadership 101: Skills & Approaches
Saturday, Jun 10, 2006
9:00 AM - 5:00 PM
Ticket # 175; $299/member, Lunch not included
Instructor: Rebecca Jones, Principal, Dysart & Jones Associates
Being an effective supervisor and team builder can be the most challenging facet of managerial work. From the initial selection process through training and performance appraisal, building and maintaining a productive staff can be a challenging task. Participants will begin to master a variety of human resources skills that are critical to their success, including leadership skills, team building, conflict resolution, and supervisory skills.
Introduction to Information Architecture
Saturday, Jun 10, 2006
1:00 PM - 5:00 PM
Ticket #230; $199/member
Instructor: Fred Leise, Information Architecture Consultant, Contextual Analysis LLC
Information architects study business context, content, and users of Web sites and portals, creating sites that enable users to find the information they are looking for quickly and efficiently. This course covers the basic terminology and concepts of information architecture, focusing on designing Web sites with a user-centric methodology. In addition, various aspects of Web site usability will be covered. Includes hands-on exercises.
Service Planning: Design & Portfolio Management
Sunday, Jun 11, 2006
8:00 AM - 12:00 PM
Ticket #395; $199/member
Instructor: Jane Dysart & Rebecca Jones, Principals, Dysart & Jones Associates
This workshop helps you take a fresh look at your current suite of services to ensure you are offering the right mix for the 21st century information user. Libraries and information centers have a long tradition of adding new services or enhancing existing services and programs in response to client needs and wants. This tradition results in a portfolio of services and products that changes with more “addition” than “subtraction”. But as resources continue to tighten, libraries need to make decisions that better balance the adding and subtracting using a service portfolio management adopted from business environments. This workshop outlines what libraries can learn from other sectors by using a systematic method to make those decisions and effectively manage their portfolios. The focus is on developing a service strategy that best serves clients today and tomorrow, which is driven by the library’s mandate and goals, without draining financial or human resources. Lunch is not included.
Taxonomy Design: Creative Techniques that Support Enterprise Goals
Sunday, Jun 11, 2006
8:00 AM - 12:00 PM
Ticket #325; $199/member
Instructor: Kathleen Bertolucci, Taxonomy & Information Management Consultant, Isis Information Services
This workshop introduces basic concepts of information organization with taxonomy construction methods that emphasize creative solutions and client awareness. Participants will learn the building blocks of taxonomy, including vocabulary, categories and structure, along with persuasive techniques to design taxonomies from the client perspective.
Back to top of pageTaking Control of your Future: The Stakeholders Management Mandate
Sunday, Jun 11, 2006
1:00 PM - 5:00 PM
Ticket #425; $199/member
Instructor: Joanne Lustig, VP & Lead Analyst, Outsell Inc.
Your stakeholders are the executives who have leadership responsibility four your key target markets. How are you communicating with them? Does your value proposition speak to their vision? Outsell uses a combination of lecture and humor to take your through the whys and hows of managing up, and fulfilling the stakeholder management mandate.
LMD Board Meeting
Sunday, Jun 11, 2006
2:00 PM - 4:00 PM
Open to all interested LMD members.
LMD Division Open House
Sunday, Jun 11, 2006
9:00 PM - Midnight
Sheraton suite TBA.
Leadership Development Breakfast
Monday, Jun 12, 2006
7:30 AM - 9:00 AM
Moderators: Sylvia Piggott & Betty Jo Hibberd, Dialog
Need someone to talk to about your career, management issues, or what it takes and how to develop into a leader? Join experienced LMD members for breakfast and some mentoring, coaching and networking in the LMD suite.
Sponsor: Dialog & InfoCurrent
Eliciting Feedback
Monday, Jun 12, 2006
7:30 AM - 9:00 AM
Ticket #545; $15/member
Moderator: Jan Sykes, Principal, Information Management Services, Inc.
Gain a deeper understanding of your market by using various survey methods. Whether your "market" is comprised of knowledge workers in various departments of the organization in which you are employed or business clients of an independent consultancy, this session is for you. Facilitated discussions among colleagues cover types of market surveys, including writing survey questions, using web-based survey tools, and experiences with effectively using survey results to enhance the products and services you provide.
Sponsor: Association of Independent Information Professionals
Back to top of pageDeveloping Leaders
Monday, Jun 12, 2006
9:30 AM - 11:00 A M
Moderator: Janice
Keeler, LMD Chair
Speaker: Ken Haycock, Director, School of Library & Information Science,
San Jose State University
Leadership development is about self-development, releasing what’s inside of us, what we value, what inspires us and what challenges us, what gives us power and competence, and encourages us. Using this knowledge and understanding then enable us to lead those qualities out of others. This talk provides practical strategies, tips and techniques on how to shape our organizations, build teams, drive results and inspire others to deliver value as well as develop leaders at all levels of the organization.
Sponsor: Lexis Nexis
Co-sponsored with B&F, PHT, SOLO, AM, FAN, SocSci, Eng
Back to top of pageLMD Business
Meeting, Luncheon & 30th Anniversary Celebration
Innovation: How, exactly?
Monday, Jun 12, 2006
11:30 A M - 1:00 PM
Ticket #570; $35/member
Speaker: Stephen Abram,
VP, Innovation, SirsiDynix & Past LMD Chair
Moderator: Janice Keeler, LMD Chair
What is innovation? Are libraries innovative enough? In times of fast-paced change, libraries are being challenged with the need to adapt to ever increasing changes in our environment, users, budgets, organizations and technologies. How do we encourage new ideas? How do we adapt faster? How do we learn to nurture new ideas and be open to change? How do we build a culture of openness to creativity and innovation? How do we prepare our organizations for innovation and use techniques that don't risk the overall organizational stability? Where are the new ideas coming from? Stephen Abram goes beyond the basics of innovation. He shares some proven techniques for fostering innovation, provides some creative examples from the information industry, and challenges us to innovate more.
Sponsors: Basch Subscriptions Inc. & Factiva
Continuing to Learn: Senior Managers & Their Teams
Monday, Jun 12, 2006
3:30 PM - 5:00 PM
Moderator: Jane Dysart,
Dysart & Jones Associates
Speakers: Susan Whitehead, Associate Director, Competitive & Technical
Information, Genzyme Corporation, Donna Scheeder, Director, Law Library
of Congress, Jean Scanlon, Manager, Research Services for the Investment
Management Group, PriceWaterhouse Coopers, Jane Dysart.
How do senior managers continue to learn and not only develop themselves but those around them? Join our panel of seasoned info pros and leaders and hear their stories, tips, suggestions for life long learning and staying engaged with their careers and colleagues.
Sponsors: Thomson Gale & Dialog
LMD Division Open House
Monday, Jun 12, 2006
8:30 PM - Midnight
Hyatt meeting room TBA.
Sponsor: Lexis Nexis
Keeping Conversations Strategic Rather than Tactical
Tuesday, Jun 13, 2006
7:30 AM - 9:00 AM
Speaker: Steve Denning,
Author, The Leader’s Guide to Storytelling
Moderator: Maureen Malinowski, Librarian, Hollister Incorporated
Conversations are at the core of communication and using those conversations to further plans and initiatives is critical to accomplishing our goals. Denning shows how the use of narrative techniques can help keep our conversations on a strategic level and sidestep adversarial debates so that we can influence the leaders in our organizations and generate energy and enthusiasm for change.
Sponsor: Dialog
KM Section Breakfast: Knowledge Management Roundtable
Tuesday, Jun 13, 2006
7:30 AM - 9:00 AM
Ticket #650; $15/member
Moderator: Geeth Vijay-Rao,
Manager, Knowledge Management & Information Services,
Bayer HealthCare-Diabetes Care Division
Section members and others interested in knowledge management are encouraged to join in this facilitated discussion of how to get management and user buy-in for a KM program. Meet others involved in their organization's KM programs, and share ideas and experiences.
Knowledge Harvesting for Use in Planning
Tuesday, Jun 13, 2006
11:30 AM - 1:00 PM
Speaker: Dave Pollard,
Consultant, Meeting of Minds; former Chief Knowledge Officer, Ernst &
Young; Author, How to Save the World Weblog
Moderator: Joel P. Berger, C. Berger Group, Inc.
Environmental scanning
is a term coined in the mid-1960's by Francis Aguilar, a Harvard
Business
School professor, to describe the action of watching and collecting
information on a company's rivals and on the overall market. In their
book Jumping the Curve, Imperato & Harari introduce the concept of a
continuous environmental scan, which is about using modern technology's
'radar' to harvest a lot of ideas about what is happening in the world
in areas (geographical, intellectual, or commercial) that you care
about. This session focuses on techniques for harvesting knowledge in
the context of planning for the future, including environmental
scanning, mining desktops, pattern-scanning of e-mails, "thinking the
customer ahead",RSS,and trend analysis.
Co-sponsored with Chemistry.
LMD Marketing
Section Lunch
Relationship Marketing: Putting the Customer at the Center of Your
Information Business
Tuesday, Jun 13, 2006
11:30 AM - 1:00 PM
Ticket #670; $30/member
Speakers: Chris Olson,
Chris Olson & Associates Amelia Kassel, MarketingBase
Moderator: Marlo Maldonado Young, Undergraduate Outreach Coordinator,
University of California San Diego Libraries; LMD Marketing Committee
Chair
Join Chris Olson and Amelia Kassel, for a luncheon program devoted to relationship marketing. Glean insights into customer management strategies and how you can build customer loyalty and value perceptions by managing the relationships you have with customers. Learn how the customer experience is managed by customer-centric companies, and then be empowered as our speakers identify relationship marketing opportunities which can be leveraged and built in today's corporate library/information business, regardless of environment. Be prepared to be enlightened and inspired with practical knowledge. Treat yourself to 90 minutes with like-minded colleagues, sharing a good meal and marketing ideas.
Environmental Trends, Tools & Research
Tuesday, Jun 13, 2006
1:30 PM - 3:00 PM
Speakers: Alane Wilson,
OCLC & Editor, 2003 OCLC Environmental Scan; Stephen Abram, SirsiDynix;
Susan Scheiberg, Rand Corp & David Shumaker, Manager, Information
Services, The MITRE Corporation
Moderator: Amy L. Affelt, Director of Databases & Senior Analyst,
Lexecon Inc.
This panel of forward thinkers and practitioners share their research, tools and top trends to help us plan for our future. Wilson share’s the latest OCLC thinking on the shape of our future in the information world. Kennedy describes a recent study of librarians using mass narrative techniques and software to discover the deeper reasons for end user and librarian search and information behavior and presents interesting results and learnings for use in planning for the future. Scheiberg & Shumaker discuss the use of a tool developed by ARL, LibQual+ survey, what it measures, how a group of special libraries adapted it to meet their needs, and how it has benefited them in planning their services.
ITE & LMD Open
House
Tuesday, Jun 13, 2006
8:00 PM - 11:00 PM
Location TBA.
Competencies: Current & Future in the Knowledge Transfer Organization
Wednesday, Jun 14, 2006
7:30 AM - 9:00 AM
Speaker: Arthur J.
Murray, D.Sc., Applied Knowlegde Sciences
Moderator: Craig Wingrove, Director, External Content Management, KPMG
LLP
Sharing and transferring knowledge in any organization is key to its survival; and information professionals definitely have a role to play in those activities. As a former assistant to the president of Buckman Labs, and colleague of the librarians at Buckman, Rumizen is uniquely qualified to share her perspective on the competencies necessary to facilitate knowledge sharing and transfer. She discusses the competencies necessary and how to grow them, tips for taking a leading role in the knowledge sharing and transfer processes, and suggests strategies for becoming a key player in your organization.
Social Networking
Wednesday, Jun 14, 2006
9:15 AM - 10:45 AM
Speaker: Patti Anklam,
Hutchinson Assoicates
Moderator: Theo Jones-Quartey, Manager, Information Center, WR Grace &
Company
Business leaders understand the importance of social capital as a key indicator of a company's potential success: the connections among people and across groups reflect the ability of the organization to transfer learning and knowledge quickly in support of collaboration, innovation, productivity, and time-to-market. Organizational network analysis enables leaders to characterize and quantify the paths of knowledge transfer, decision-making, problem-solving, and trust in an organization. Diagrams produced by social network analysis tools consistently spark "ahha's" in management teams when they visualize how the informal networks in their organization really communicate. Recent work in organizational network analysis (ONA) points to enhancing time-to collaboration in a variety of contexts, including the integration of expertise, customer knowledge, and strategy across divisions. The network assessment provided by an ONA can provide impetus for targeted programs to improve specific gaps in connectivity across lines of business, geographies, and hierarchies. Anklam provides an overview of ONA, highlights case studies of particular relevance to industries dealing with rapid growth and change, and suggests places where information professionals have a role to play.
Collaboration Tools: Using Social Software
Wednesday, Jun 14, 2006
1:00 PM - 2:30 PM
Speakers: K. Matthew
Dames, Founder & Principal, Seso Group LLC, & Publisher, Search & Text
Mining Report; Ross Mayfield, CEO, Socialtext
Moderator: Nina Platt, Director of Information Resources, Faegre &
Benson LLP
Sharing information and knowledge is critical in today’s global business environment. This makes the use of social software and online collaboration tools a priority in many organizations. This session highlights the current landscape for social software tools and focuses on how information professionals can use blogs, wikis, instant messaging, VOIP (voice over internet protocol), etc and offers some speculation concerning developments on the horizon. Since the tools are global in their use and application, speakers also discuss the use of social software tools outside the US (and how that use compares with our domestic use), as well as how Web-based computing could finally push social software into the mainstream.
Co-sponsored with ITE.
Incorporating Knowledge Management (KM) into Service Offerings
Wednesday, Jun 14, 2006
1:00 PM - 2:30 PM
Speaker: Nerida Hart,
Team Leader, Knowledge & Information Services, Department of Family &
Community Services, Australian Federal Government
Moderator: David Shumaker, MITRE Corporation
Knowledge sharing is critical to high-performing organizations. How can information professionals incorporate KM info their services and increase the value of their contribution? Hart, 2005 SLA Australia & New Zealand Information Professional of the Year, discusses how she incorporated KM into her services and shares her secrets.
Identifying & Dealing with Content Provider (CP) Business Models
Wednesday, Jun 14, 2006
1:00 PM - 2:30 PM
Speakers: Identifying &
Dealing with Content Provider (CP) Business Models; Willem Noorlander,
Principal, BST America; Jillian Hamer, BCG
Moderator: Janice Keeler, LMD Chair (Co-sponsor & lead sponsor -- B&F)
This program takes an in-depth look at business models used by content providers and how to use them effectively to benefit your organization. To maximize your investment, it is critical to obtain an understanding of the components of CPs business models including pricing, business principles, definition and rules for usage, exceptions, discount options, risk and value criteria. Topics discussed include: getting the CP to bring the appropriate business model to the negotiation and evaluating the model(s) in order to obtain maximum benefit for your company.
Co-sponsor & lead sponsor -- B&F
The Future of Librarians in the Workforce
Wednesday, Jun 14, 2006
3:00 PM - 4:30 PM
Speakers: Stephen Abram,
VP, Innovations, SirsiDynix; David Shumaker, MITRE Corporation;
Julie Stich, Senior Information Specialist, International Foundation of
Employee Benefit Plans
Moderator: Richard Hulser, Senior Manager, Digital Initiatives, Amgen
Libraries
The Institute of Museum and Library Services (IMLS) has funded a two year study to identify the nature of anticipated labor shortages in the library and information science (LIS) field over the next decade; assess the number and types of library and information science jobs that will become available in the U.S. either through retirement or new job creation; determine the skills that will be required to fill such vacancies; and recommend effective approaches to recruiting and retaining workers to fill them. Come learn more as members of the Canadian 8R's study, a similar study published in June 2005, and the IMLS study's panel on business libraries discuss their reports.
Sharing Conference Knowledge: SLA06 Debrief
Wednesday, Jun 14, 2006
3:00 PM - 4:30 PM
Moderator: Jane Dysart,
Dysart & Jones Associates
Panel: Hope Tillman, Director, Director of Libraries, Babson College &
Past President, SLA
Steven M. Cohen, Library Specialist, Pub-Sub Concepts & blogger,
Librarystuff.com
Hear about the key themes, trends and threads discussed at SLA06. Know what topics you need to follow up on (and perhaps buy the tapes for!). Share hot news and ideas that you learned about at the conference in this interactive wrap-up and debrief.
Co-sponsor & lead sponsor -- SLA
Sponsor: SirsiDynix
Global Content Buyers Roundtable
Wednesday, Jun 14, 2006
3:00 PM - 4:30 PM
Moderator: Barbara Hirsh, Director, Information Resources, NERA
Join colleagues who manage and negotiate the purchase of electronic information content for global enterprises. Network with your peers -- experienced/senior managers who are responsible for global content & enterprise level contracts as a major part of their job. Share good practices, tips, and ways of solving common issues and challenges. Specific topics are determined by participants onsite, but may include: global contracts, supporting a global/multilingual audience, global training.