Special Libraries Association
Communications Division

2001 Annual Conference
Session Summaries and Presentations
San Antonio

The following sessions were sponsored by the Communications Division or given by division members.

• 2000-2001 Board Meeting
  Sunday, June 10th at 4:30-6:30 PM
  Meeting minutes (pending approval) - Word
  
  
• Mobile Commerce
  Monday, June 11th at 10:30-11:45 PM

This presentation gave a useful overview of the Mobile Commerce marketplace. Two points-of-view were presented – a Market Research perspective provided by Brent Iadarola of Frost & Sullivan’s Mobile Commerce Group, and a vendor perspective provided by Tim Kataras, Senior Director, Business Development of BarPoint.com.
Presentation - Powerpoint, Brent Iadarola
Tim Kataras - Contact at tkataras@barpoint.com
Picture - Tim and attendees speaking after session
Picture - Brent speaking

• Annual Business Meeting "Tea" 
  Monday, June 11th at 3:00-4:30 PM
  Meeting minutes (pending approval) - Word
  Picture - Walt Howe, Jeremy Tompkins, Karla Weys, and Karen Bleakley
  Picture - CD McLean, Mary-Jean Gurzenda, Susan Kantor
  Picture - CD McLean and JJ Whitaker (hats and all)
  

• Tapping Into the Unpublished:   Gathering Intelligence Using the Telephone
  Tuesday, June 11th at 12:00-1:15 PM
  Speaker:  Marjorie Desgrosseilliers - AccuSearch Information Services and Risa Sacks - Risa Sacks Information Services
  
  Marjorie Degrosseilliers delivered a spirited and informative presentation on how the telephone can be one of the information professionalšs most productive resources. From cold calls to stepping-stones to target, Marjorie drew upon the strategies that have proved helpful during her years of experience as a private research consultant, indicating success is more likely if a number of practices are followed.
  Presentation - Adobe PDF
  Article Marjorie mentioned on how to estimate telephone projects - Adobe PDF
  Picture - Marjorie speaking
  Picture - Standing room only
  Picture - Marjorie, Risa and attendees after session

• A Successful Standards Control and Dissemination-Program-
  Meeting a Company Need
  Tuesday, June 12th at 1:30-2:45 PM
  
  Linda Senkus’s company needed to ensure that Torrington employees were using the most current standard. A team was created to devise a solution for standards usage that would establish a consistent practice among plants and uniform products for customers. The original solution did not take advantage of the library team’s experience or tools. Soon they learned that the solution did not address all issues and would be difficult to maintain. Once the library was approached, it was apparent that a more effective solution could be implemented.
  Presentation NA - Contact Linda Senkus for direct inquiry
  Picture - Linda and attendees after session
  
  
• Electronic Management of Service Requests
  Wednesday, June 13th at 11:00-12:15 PM
  Speakers:  Shaw Mumford - Ernst & Young LLP, Marcia Schemper-Carlock - GTE and JJ Whitaker - Ericsson Inc.
  
  Shaw Mumford (Ernst&Young), Marcia Schemper-Carlock (Verizon) and JJ Whitake (Ericsson) spoke on their three different systems for managing service requests. The main benefits for electronically managing your requests are that it eliminates paper, organizes and prioritizes incoming requests, creates a knowledge base and it automates statistical reporting. Another benefit is that it identifies those people who are asking for the same thing, thereby enabling the library to fill the request once and reuse the information.
  Presentation - Powerpoint (actual applications not available for proprietary reasons)
  Picture - Seats were filled quickly
  Picture - Marcia discussing limitations
  Picture - Shaw discussing considerations
  Picture - JJ demonstrating an application

• Utilities Deregulation: Introduction to Retail Competition in Electricity
  Wednesday, June 13th at 7:30-8:45 AM
  Speaker:  Jess Totten Public Utility Commission of Texas
  
  Senate Bill SB7 introduces retail competition in electricity, beginning January 1, 2002. This bill provides a comprehensive framework for restructuring the electric industry, but many of the specific implementing rules have been hammered out in working groups or adopted by the Public Utility Commission. Mr. Totten discussed the development of rules and infrastructure for the competitive retail market, reported on work accomplished to date, and described how the retail market in Texas will operate. Specific topics included: 1) conduct of a customer education program; 2) adoption of customer protection rules; 3) the approval of electric delivery service rates and unbundling plans for electric utilities; 4) and the development of market rules.
  Presentation - Petroleum and Energy Resources website
  
  
• 2001-2002 Board Meeting
  Wednesday, June 13th at 7:30-8:45 A
  Meeting Minutes