SLA BUSINESS & FINANCE DIVISION ANNOUNCES TATA CONSULTANCY AS 2009 CENTERS OF EXCELLENCE AWARD WINNER
For Release: May 13, 2009
Contact:
Michael M. Smith, Chair, COEA Committee
SLA Business & Finance Division
Tel: 979.845.2902
michaelsmith@tamu.edu
Terri Brooks, Chair
SLA Business & Finance Division
Tel: 202.326.5904
brooks@ici.org
The Business & Finance Division of the Special Libraries Association (SLA) proudly announces the winner of the eighth annual Centers of Excellence Award, the Library & Information Centre of Tata Consultancy Services Ltd. (Mumbai, India).
The SLA Business & Finance Division is recognizing the Library & Information Centre (LIC) for the quality of its support to an international organization and its exemplary application of management techniques and tools including:
- strategic planning using core functional teams
- a strong customer focus through domain-specific alerts and bulletins
- mature metrics collection including Balanced Scorecards and enterprise-wide satisfaction surveys
- an employee development program known as Integrated Career and Learning Management System (iCALMS)
- a focus on process management that includes a global reference desk and service level agreement
The Tata Consultancy Services Library and Information Centre is a network of 83 facilities (65 libraries and 18 self-help library corners) spread across 17 cities in India and 10 abroad, and staffed by 130 professionals. Tata Consultancy Services (TCS) is an IT services, business solutions and outsourcing organization that has over 130,000 associates spread across 47 countries. TCS is part of the Tata Group, India's largest industrial conglomerate which includes Tata Steel, Tata Motors, Tata Power, Tata Chemicals, Tata Tea, Indian Hotels, and Tata Communications.
The SLA Business & Finance Division's Center of Excellence awards serve to recognize quality as a priority for the successful management and deliveryof information. The awards take their inspiration from the Malcolm Baldrige National Quality Awards, which are given annually to US organizations to recognize and promote quality as a critical part of innovation and competitiveness. The "Centers of Excellence" Awards, like the Baldrige Award, recognize customer-driven quality and leadership in the framework of an organization dedicated to the gathering, analysis and dissemination ofinformation in the business community.
The Centers of Excellence Award will be officially presented at the 2009 SLA Conference in Washington, D.C.. Immediately following the award presentation, the award recipient will speak about the best practices for which the organization is being recognized. The presentation of the awards will occur on Monday, June 15, at 5:30pm at the SLA Business & Finance Division Open House and Awards Reception.
THE JUDGES
The judges were Katherine Ehrlich, Business Researcher, Ernst & Young LLP; Cynthia Lenox, Business Librarian, John Carroll University; Kimberly Morgan, Market Research Specialist, Verizon Communications Inc.; Terese Terry, Business Information Specialist, Lippincott Library, University of Pennsylvania; and Hope Tillman, Director, Horn Library, Babson College, each of whom is an active member of the Business & Finance Division.
BACKGROUND
The awards serve to recognize the best of "best practices" in three categories: Technology, Service, and Management. Any member of SLA can apply for consideration in any of the three categories and all entries are evaluated by a panel of judges who are members of the Business & Finance Division. The award winners represent excellence and quality at its highest level, and in previous years have included such outstanding organizations as the Science, Industry & Business Library of the New York Public Library; the J. Hugh Jackson Library, Graduate School of Business, Stanford University; National Geographic Society's Libraries and Information Services; Verizon Information Research Network and Stephen D. Cutler Center for Investments and Finance, Horn Library, Babson College.
For a list of previous award recipients and further information visit:
http://units.sla.org/division/dbf/awards/coe/pastwinners.html