Spring 2004 Program
Making Successful Change
May 14, 2004
Saratoga Springs, NY
Program | Speakers | Schedule | Special Event | Location and Directions | Registration Form
Making Successful Change is a structured methodology designed to help individuals, groups and organizations implement major change successfully. Most people think that the barriers to change are technology and process issues: what needs to change and how will we change it? Most changes fail, however, because of the human element, which is resistant to change. This course is designed to help the participant generate specific strategies to reduce resistance problems and increase the level of support for change.
LEVEL OF AUDIENCE: Intermediate to advanced.
Registration for "Making Successful Change," is limited to 35 participants for maximum effectiveness.
TARGETED LEARNERS: Information managers and/or professionals who are responsible for implementing and managing change in the workplace. Participants may be change agents (responsible for making the change happen); sponsors (the people requesting the change); or targets (the people whose behavior will actually have to change). Appropriate change projects may range from restructuring positions, to implementing technology, to redefining the information center's role in the organization. If an organization is undergoing or planning a very significant change, a team of two or more people attending from the organization will derive maximum benefit from the course and materials.
LEARNING APPROACHES: Participants will describe the specific change they are working on and their current status in the change cycle. Major concepts are introduced. After a group discussion, each participant completes an assessment tool on the concepts, and then the group begins to "plot" the responses. The assessment tools provide hard data the participant can take back to the organization for discussion and future action. Group simulation (very "hands-on") exercises are used to demonstrate the role - and potential perils - of communications during change. The concepts presented, group discussion, and the results of the assessment tools provide a roadmap for future actions.
CRITICAL LEARNING QUESTIONS: What are the attributes of a successful change? What is the change cycle and the cost of implementation failure? How successful has the organization been at making change in the past? What lessons can be learned from past change to improve future success? What are the key factors required to make successful change? What are the patterns of motivation for change? How does the organization view the coming change: As an opportunity? As a threat? What strategies are needed to help the organization accept the change more easily? 50% of the success of any change is directly related to the capability of the sponsor. What is the role of the Change Agent? What are the successful strategies for building and maintaining sponsorship? Who are the sponsors? What is their level of involvement? What do they know about change? What is the change agent's contract with the sponsor? The people or organizations that have the most to lose from the coming change will resist it most strongly. What strategies help reduce resistance? Identifying both overt and covert resistance. What are the normal reaction patterns to positive and negative change? How does your own resistance play into the change? How do you deal with this issue? Is there a better strategy for you?
About Our Speakers
Barbara M. Spiegelman received her BA from Chatham College and her MLS from the University of Pittsburgh . She joined Westinghouse Electric Company 19 days later, and stayed for 27 years. Her responsibilities have ranged from technical indexing to database management, from internal communications for a division of 350 people to Deputy Proposal Manager on a project worth $350M, and from lead consultant in change management to responsibility for all technical information services for the company worldwide. As the manager of Technical Information Services, she led a department of 62 people in the technical library, technical writing, editing, and publishing, and advanced document and records management. Barbara is a well-known speaker and author in the information industry. She is the editor of Competencies for Special Librarians in the 21st Century, including the chapter "Using Competencies as a Performance Appraisal and Compensation Tool", and "Writing Position Descriptions for Fair Compensation", a featured chapter in Position Descriptions for Special Libraries. Barbara is on the adjunct faculty of the University of Pittsburgh . She has chaired the Board of Directors of the Electronic Information Network (EIN), a regional asset linking public libraries throughout Allegheny County Chair, and ITIMG, the Industrial Technical Information Managers Group. She is also a member of the Board of Visitors of the University of Pittsburgh School of Information Sciences and a Director of the Special Libraries Association.
Ms. Spiegelman's course has been instrumental in facilitating positive changes in special libraries. In a 1997 Library Journal profile of the United Technologies Corporation (UTC) Information Network, Manager Noreen O. Steele cited the course as a significant turning point in the makeover of the library. Said Ms. Steele, "[Spiegelman's] effective mix of lecture, games, and discussion helped each of us understand and control our own personal fears about change. Some staffers said the seminar helped them not only deal with changes on the job but in their personal lives as well."
Janice Lachance, newly appointed Executive Director of SLA, brings to SLA a wealth of diverse experience. For two years prior to her appointment, she had been consulting with non-profit and membership organizations in the areas of strategic planning, organizational development/transformation, and culture change. From 1993 until January 2001, Janice held a variety of positions within the U.S. Office of Personnel Management (OPM), the federal government's human resources agency, starting as the Director of Communications and Policy and serving as the agency's Director from 1997 until 2001. The OPM Director is a Presidential appointment with confirmation by the U.S. Senate. Her appointment by President Clinton was unanimously confirmed in 1997. During her tenure at OPM, she is credited for successfully redirecting and shifting the agency's strategic direction and transforming the agency into a flexible, innovative entrepreneurial human resources management organization. As head of the nation's civil service, she updated Federal employment benefits to include long-term care insurance and expanded family-friendly workplace policies. Prior to her OPM experience, Janice worked with the American Federation of Government Employees. She also served on the staff of a number of members of the U.S. House of Representatives, including Tom Daschle. Janice earned her Bachelor of Arts degree from Manhattanville College, Purchase, New York, and a J.D. degree from Tulane University School of Law, New Orleans, Louisiana.
Meeting Schedule
| 3:00 pm |
Upstate New York Chapter Board Meeting |
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| 6:30 pm |
Dinner with guest speaker, Janice Lachance, Executive Director, SLA |
8:00 - 8:30 am
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Registration |
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8:30 - 9:00 |
Annual Business Meeting and Continental Breakfast |
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9:00 - 10:30 |
Making Successful Change with Barb Spiegelman |
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10:30 - 10:45 |
Break |
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10:45 - 12:00 pm |
Making Successful Change with Barb Spiegelman |
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12:00 - 2:00 |
Lunch: With special guest speaker, SLA Executive Director, Janice Lachance |
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2:00 - 3:30 |
Making Successful Change with Barb Spiegelman |
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3:30 - 3:45 |
Break |
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3:45 - 5:00 pm |
Making Successful Change with Barb Spiegelman |
Special Event
Please consider attending this event even if you are unable to attend the workshop.
Dinner with Janice Lachance: (Thursday, May 13th, 6:30 pm)
Cost: $25.00 (includes tax and tip)
Lillian's
408 Broadway
Saratoga Springs , NY 12866
518-587-7766
http://www.lilliansrestaurant.com/
Dinner Choices: All dinners include a fresh garden salad, French rolls, rice pilaf or chef's potato, (excluding pasta), vegetable, coffee or tea, and dessert.
Meeting and Location
Inn at Saratoga
231 Broadway
Saratoga Springs, NY 12866
1-800-274-3573 or 518-583-1890
Room Rate: $75.00 ( Please make reservations no later than April 15th, 2004, to secure this rate)
For Reservations:
Phone: 1-800-274-3573
Fax: 518-583-2543
For more information please visit their web site at: http://www.theinnatsaratoga.com
Directions to the Hotel:
From the South:
New York State Thruway to Exit 24 onto I-87 North to Exit 13N (Route 9). Drive north on Route 9 approximately 4 miles. Route 9 is Broadway in Saratoga Springs . The Inn at Saratoga is on the left, corner of Broadway and Circular Streets.
From the North:
I-87 Souh to Exit 15. Make right turn off ramp and travel 3 miles to intersection making left turn onto Broadway (at Sheraton) then travel one mile south. The Inn at Saratoga is on the right, corner of Broadway and Circular Streets.
From the West:
New York State Thruway to Exit 27 - Amsterdam . After Toll Booth take your first right turn. Follow Route 67 East signs through the City of Amsterdam . Head East approx. 20 miles into Ballston Spa, at the light you take a left turn onto Route 50 North. Route 50 North will bring you right into Saratoga Springs . Route 50 will intersect with Broadway (Route 9) at light take a left turn and the Inn at Saratoga is on the left.
From the East:
Take Route 90 (Mass Turnpike to the NYS Thruway), then exit the Thruway onto Exit 787 North. Take 787 North to Exit for Route 7 West. Take Route 7 West until you get to 87 North Exit (Adirondack Northway). Follow the Northway to the Saratoga Springs Exit 13 North. You may then follow the directions From the South.
Please register by May 7, 2004.
