KM: Cases, Complexities, Competencies
Complexities
Complexities - You Gotta Love 'Em
- Politics: is there anything MORE complex?
- Change is political - and you are talking "change" !
(Change of approach, behaviour, language)
- Small successes? By whose measure?
- Generation gaps: New culture struggling for leadership
Why so complex?
- Language - old words for new concepts
- Behaviour
- People
- Work habits (people handle information differently)
- Learning (librarians are different from others)
- Organizational culture
- NAME ONE THAT ISN'T COMPLEX!
Davenport's Rationale...from kindergarten
- you share with your friends
- you share when you're sure you'll get something in return
- your toys are more special than anyone else's
- you share when the teacher tells you to until she turns her back
- when toys are scare there's less sharing
- once you get taken you never share again
Let the complexities begin!
| Mission Critical Information |
The Contenders |
- Strategic Priorities
- Financial
- Customers
- Products - Design
- Competitors
- Technology Infrastructure
- Competencies' bank and training
|
- Executive Team
- Finance
- Marketing
- Engineering/Prod Devel't
- Info Centre/Library
- Information Techology
- Human Resources
|
Build a matrix: Who do you have to influence?
Competencies
Presentation by Rebecca Jones, November
13 1997
HTML prepared by G. Harris, December 19, 1997