
Knowledge Management: Is this the answer?
Why Knowledge
Management Now?
Why KM Now?
- We have entered a post-technology age. (Information Age ended in 1985)
- We are on the crest of universally accepted and emerging standards
- The hardware and software environments are stabilizing
- Desktop impact is beyond the early adoption stage
- Convergence is the rule for the enterprise and personally
- End-users are empowering themselves.
- JIC to JIT to JFY - just in case, then just in time, and now just for you.
- Corporations are trying to maintain the illusion of control in chaos
- Smart corporations try to harness the power in this chaos - dumb ones pass
rules
Did You Know?
- Phase 5 Surveys
- Canada Information Monitor
- The SLA Information Professional Panel
Phase 5 June '97 Data
- Workplace Internet access stands at 25% (up from 11% last June '96)
- Workers using electronic information is up to 28% (from 21% in june '96)
- Now at early maturity stage - especially with professionals, AOL is the
incubator
- E-commerce is stalled
- 48% of Web users return to sites often
Knowledge Era

Presentation by Stephen Abram, October
15, 1997
HTML prepared by G. Harris, December 19, 1997