Knowledge Management: Is this the answer?
Why Knowledge Management Now?

Why KM Now?

• We have entered a post-technology age. (Information Age ended in 1985)
• We are on the crest of universally accepted and emerging standards
• The hardware and software environments are stabilizing
• Desktop impact is beyond the early adoption stage
• Convergence is the rule for the enterprise and personally
• End-users are empowering themselves.
• JIC to JIT to JFY - just in case, then just in time, and now just for you.
• Corporations are trying to maintain the illusion of control in chaos
• Smart corporations try to harness the power in this chaos - dumb ones pass rules

Did You Know?

• Phase 5 Surveys
• Canada Information Monitor
• The SLA Information Professional Panel

Phase 5 June '97 Data

• Workplace Internet access stands at 25% (up from 11% last June '96)
• Workers using electronic information is up to 28% (from 21% in june '96)
• Now at early maturity stage - especially with professionals, AOL is the incubator
• E-commerce is stalled
• 48% of Web users return to sites often

Knowledge Era

Presentation by Stephen Abram, October 15, 1997
HTML prepared by G. Harris, December 19, 1997