• Editors' Note - Lynda Bond & Lynn Hoyt
• I’m as mad as Hell and I’m not going to take it anymore... a little fun with the web-challenged - Stephen Abram
• Selling and Marketing for Special Librarians - Stephen Abram and Ulla de Stricker
• Training as a Marketing Tool - Jacquie Halupka
• Getting More From Your Internet Research- Phyllis Smith
• Call for Nominations: Providing Leadership - Mary Hum

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