Registration  /  Cost/Payment  /   Directions & Parking  /  Questions

Program:

How do we account for the types of services information professionals provide?
Is information work too amorphous to target?

There are many service processes in information work from purchasing content to answering requests. Putting in place an automated system for tracking various service processes can assist tremendously with our work from evaluating what we're doing and the types of content we're purchasing, to being able to adequately report our activities to management when making funding requests.

But the key question is: How do you do it?

Come to this program where we'll hear how an academic and a corporate library used different software and systems to track their research work and consequently were able to easily and accurately report on the value-add they contribute to the organizations for which they work.

Speakers:

• Tomalee Doan, Associate Professor and Head Librarian, Management & Economics Library, Purdue University - She will talk about how she worked with Numara Help Desk software to develop tracking procedures for various library operations including research workflow.
  Tomalee's presentation
• Dr. Toby Pearlstein, Director, Global Information Services, Bain & Company, Inc. - She will talk about how they use the eRef service from SoftLink to track their global research workflow operations.
  Toby's presentation

After contributions from our presenters we'd like to open this program up as a general discussion on tracking and evaluating research work and issues surrounding collecting and using data to better understand and act on our customers' information support needs.

Agenda:

• 5:30-7pm: Excellent refreshments and time to network with colleagues.
• 7-9pm: Presentation by Tomalee and Toby, followed by time for questions and discussion.
• 9pm-?: We'll continue the discussion at the bar at John Harvard's, 33 Dunster Street, Harvard Square - we hope you can join us!

Registration:

Register online at: http://www.surveymonkey.com/s.aspx?sm=EDHHEwEqB6rOHNWIuMgJmg_3d_3d

Please register by November 8th so we can plan for catering. Walk-ins are always welcome.

Cost & Payment:

Pay via PayPal or check.
PayPal: Fill out both the registration form as well as the PayPal form (linked in the registration form).
Check: Please make checks payable to SLA Boston. In advance of the program, checks may be sent to:
Anna Burke, Horn Library, Babson College, Babson Park, MA 02457

Please register by November 8th so we can plan for catering.
Walk-ins are always welcome. If joining us as a walk-in, please bring a check payable to SLA Boston or cash.

Directions & Parking

Conference Center in Gutman Library
Harvard Graduate School of Education (HGSE)
6 Appian Way, Cambridge, MA.

The Conference Center is located on the ground floor of the Gutman Library. [It's a 5 minute walk from the Harvard Square T stop.]

By Rail or Bus
By Subway
By Car
Parking

HGSE Campus Map

Questions:

Ann Cullen, acullen@hbs.edu

Anna Burke, aburke1@babson.edu