Job Posting: Verde/DigiTool Implementation Librarian
Organization: Ex Libris
Location: Newton, MA or Des Plaines, IL

Ex Libris is seeking a Verde/DigiTool Implementation Librarian to join the team responsible for helping customers in North America learn and implement our electronic resource management and digital library software products. This position will be responsible for developing and delivering Verde and DigiTool training, managing initial stages of new Verde and DigiTool projects, and working as member of the Implementation Services Team to develop new approaches to training and implementation across our family of e-products. For more information on our e-products (Verde, DigiTool, SFX, MetaLib, and Primo) please see the Ex Libris, Inc. Web site: http://www.exlibrisgroup.com.

Responsibilities:
•Train customers in Verde or DigiTool onsite, by internet, and by phone
•Work with colleagues to develop and improve training materials distributed worldwide
•Work with colleagues to improve the quality and efficiency of training and implementation
•Perform initial software configurations on customer servers, and provide first-line support to customers during the first phase of implementation
•Assist customers with data loading, testing, and conversion
•Assist customers with configuring Verde or DigiTool for their local environment and needs
•Analyze and troubleshoot customer issues, problems, and requests
•Perform QA for new software releases and versions
•Review and contribute to documentation packages for customers
Other duties as required

Requirements:
•A keen interest in, and enthusiasm for, developments in Library and Information Science
•Ability to travel 25-50% across North American with occasional international travel
•Three or more years experience in a library or information services environment
•One or more years experience configuring, maintaining, or supporting library software
•One or more years experience developing and providing training, both web-based and face-to-face
•Experience working with digital repositories and/or electronic resources management
•Familiarity with metadata standards used in the library and information markets, particularly MARC 21, Qualified Dublin Core, METS, Z39.87-2002, and OAI-PMH
•Experience with UNIX (basic), HTML , CSS, and XML
•Demonstrated ability to manage multiple tasks concurrently and effectively
•Strong interpersonal skills and excellent oral and written communication skills
•Ability to work both independently and cooperatively
•Bachelor’s degree mandatory; Master’s Degree in LIS, or equivalent, highly desirable

Also Desirable:
•Familiarity with relational databases, especially Oracle and SQL
•Programming and/or scripting experience, especially Perl
•Experience with data analysis, data conversion, and troubleshooting
•Experience with online teaching and/or distance learning
•Familiarity with web server administration and web proxy servers
•French and/or Spanish language competency
•Working knowledge of other Ex Libris products (SFX, MetaLib, Aleph, Primo)

If you are interested, please send an email to hr@exlibris-usa.com