Job Posting: Training and Member Services Coordinator
Organization: Leading computer library service center (Library Associates Companies)
Location: Washington, DC

Library Associates Companies (LAC) seeks Training and Member Services Coordinator on behalf of our client, a leading computer library service center located in Washington D.C. The ideal candidate is an experienced trainer with a strong customer service orientation and understanding of e-learning methodologies who will provide training, support, and services to libraries and cultural heritage institutions in Washington D.C., Maryland and Virginia. Competitive compensation and benefits.

Responsibilities:
•Training (50%): design, development, coordination, delivery and assessment of training annual training plans and courses in support of member needs.
•Member support and relations (20%): Provide members with membership, product and service support through email, telephone, conferences, seminars and workshops.
•Works in collaboration with other client staff, client centers and regional network providers to develop programming and provide services. (10%)
•Stays abreast of client product development in order to effectively communicate and support member services, trends and sales. (10%)
•Develops and manages new member/new service training activities to ensure effective use program. (10%)

Qualifications:
•MLS or similar background and experience in libraries and/or information industry
•Experience in e-learning methodologies
•3-5 years of professional experience in a training capacity
•Knowledge of adult learning theory and practice
•Extensive library and information industry knowledge
•Excellent verbal and written communication skills
•Experience working in a team environment

To Apply:
For immediate consideration please email your cover letter and resume to jobs@libraryassociates.com and please CC Kathleen Schmidt
Please reference the position title in the subject line of your email

Library Associates Companies is an Equal Opportunity/Affirmative Action employer that values diversity in the workforce.