The Company: Our client is the world’s largest provider of text licensing services. Their services allow millions of people in corporations, universities and government agencies to lawfully use and share published information with ease and assurance. This unique organization helps drive innovation by facilitating the free flow of information while encouraging respect for intellectual property.

The Job: The Manager of Data Operations will be responsible for overseeing teams that focus on a wide range of ongoing data operations, including the coordination of processes carried out by offshore partners. This person will play a key role in major business process and data system upgrades, as well as take a leadership role on data quality initiatives. The Manager of Data Operations will work closely with both internal contacts, including senior management, and external contacts such as third party providers and partners. The right candidate will have a significant impact on the company’s ability to implement new systems and improve business processes in an efficient and timely manner.

• Lead and manage the team responsible for category-leading rights repository.
• Oversee processes and procedures related to data operations.
• Become familiar with company data systems and business processes and procedures.
• Manage all aspects of record maintenance and updating title and rights information.
• Develop and maintain manual and automated processes to load title and rights information from third party providers and publishers.
• Maintain ongoing accounts and ensure successful communication with rightsholders by working closely with customer service and other internal teams.
• Provide leadership in terms of overall data quality and integrity for title and right data.
• Develop and implement quality control procedures.
• Define and oversee a metrics program for the Data Operations group.
• Work closely with technical resources to identify solutions to data and business problems.

What It Takes
The selected candidate will have:

• College degree, MLS preferred.
• 7-10 years experience with complex data systems or information management.
• Proven experience supporting operational processes for complex data systems featuring structured metadata Direct experience in the library or publishing areas.
• Strong experience in a management position.
• Previous experience building QC/QA processes for data systems.
• Experience with order processing or CRM systems.
• Experience working with offshore partners a plus.
• Strong experience working with high volume bibliographic or publication data.
• Excellent communication skills.

Most Important
This is what really matters to us in a candidate:

• Proven success as a project manager with an open and participative managerial style
• Ability to resolve problems and issues creatively and efficiently
• Strong experience working with complex data systems, particularly in the bibliographic or publishing sectors
• An emphasis on action, and a sense of urgency toward company goals

Why Apply

What the company is about:

This position gives you the opportunity to join a solid, fast-paced and challenging marketing company with a “people first” commitment to its customers. Our effectiveness is developed and maintained through a positive work environment. We provide everyone with clearly defined responsibilities, challenging goals, satisfying work experiences, and relevant training opportunities. The company believes in creating a positive and innovative work environment for its employees by encouraging open communication, respect, and loyalty. We compensate and promote fairly, recognizing individual job performance and potential for growth. Employees are well rewarded for their initiative and can-do attitude.