APQC (American Productivity Quality Center) defines organizational knowledge as "valuable information in action", with value being determined through the eyes of the organization and the recipient. If people don't have a context for the information or understand how to use it, the information is not valuable and therefore, cannot be considered knowledge. Today we have a wealth of information and data embedded in them, but that information doesn't become knowledge unless a human being or group of people can add context to it and put it into use.
Organization seeking a route to excellence may therefore feel ambivalent about passing scant resources into benchmarking. Best practice has become a significant concept for library and information services, regardless of sector. In the academic sector, the opening up of higher education to a wider population and the growth of the "new universities" has brought an increase in demand whilst funding has been consistently squeezed. This has resulted in the increasing use of performance indicators and other management tools, which has received further impetus. Benchmarking involves the following basic procedures: measurement of key processes; identification of gaps in performance; comparison of the processes with other organizations; and establishment of best practice leading to improved performance. Benchmarking is a management technique to improve performance.
The Seminar will provide an opportunity to review and discuss comprehensively the matters related to benchmarking and related areas and adopt appropriate strategies.
Some of the eminent speakers will be invited to speak and to share their experiences on benchmarking and best practices in developing the system.